Disability Case Manager - BCTF

Temporary, Full-Time – July 27, 2020 to January 29, 2021

The British Columbia Teachers’ Federation (BCTF), established in 1917, is the union of professionals representing 43,000 public school teachers in the province of British Columbia, Canada. All public school teachers belong to the BCTF and their local teachers’ association.

Housed in a modern, well-maintained office setting located close to the Canada Line and other major transit routes, the Federation provides an exceptional working environment where respect, learning, and professional growth are championed and valued.

The Role
Reporting to the Manager, Income Security Division, you will be part of a team that, under the general direction of the Salary Indemnity Plan Administrator, manages the Salary Indemnity Plan cases for BCTF members. Assigned duties for this position include the assessment, authorization, monitoring, and coordination of the payment of short-term benefits to claimants according to appropriate plan regulations, as well as the co-ordination of the processing and forwarding of long-term disability applications to Great-West Life.

The Disability Case Manager also liaises with external Rehabilitation Consultants on claimants’ return to work plans. While the external Rehabilitation Consultants works directly with the claimant, the Disability Case Manager has general oversight and, in this role, authorizes expenditures related to these plans, participates, when required, in case conferences in support of these plans and ensures overall compliance with best practices and established service delivery standards.

Required Experience
A minimum of three years experience in a claims or vocational rehabilitation environment demonstrating knowledge of computerized health and benefit administration; claims processing and adjudication; and vocational rehabilitation principles and practices. Demonstrated ability to read, comprehend, and apply complex regulations and documents. Success in the role would also require excellent listening, interpersonal and communication skills (both oral and written) and the ability to explain and clarify complex procedures and issues; the ability to apply tact, judgment, and discretion in decision making and possess strong analytical, decision-making and planning skills; proficiency using office computer software programs and databases and having thorough and accurate record keeping skills; the ability to work independently and to function as a member of a team.


Required Education/Training
Completion of secondary school (Grade 12) and at least one year of formal education/training in office/secretarial methods and procedures supplemented by education/training in group health and benefits plans; claims adjudication; medical terminology and disability management. Claims and health related courses should be equivalent to courses in certificate programs in the area of health sciences at the community college level and/or the CEBS program. A Medical Terminology
Certificate is also required.

Please submit cover letter, résumé, and references, not later than 5:00 p.m. on July 21, 2020 quoting job posting JP0288-2020-02 to the Human Resources Department, BC Teachers’ Federation, 100–550 West 6th Avenue, Vancouver, BC V5Z 4P2, or by email at postings@bctf.ca. Your interest is appreciated but only applicants selected for an interview will be contacted. No phone calls please.

Because the BCTF has an affirmative action policy, an applicant may wish to provide, on a voluntary basis, information as to whether they self-identify as a member of an equity-seeking group, which includes female, trans* (trans, transgender, transsexual, genderqueer, two-spirit, transwoman, transman), visible minority or racialized person, Aboriginal (Indigenous) person, person with a disability, or lesbian, gay, or bisexual person.

Closing date: 

Tuesday, July 21, 2020 - 17:00


Please indicate on your cover letter that you saw this job posting at the CALM Job Board.