MEMBER SERVICES OFFICER
The Association of Administrative and Professional Staff of The University of British Columbia (AAPS) is the professional association for the management and professional staff group at UBC.
AAPS represents more than 4,700 members in collective bargaining and dispute resolution with the University. AAPS supports members in resolving workplace issues and strives to improve their work experience at UBC. AAPS also creates a connected community of members through networking and professional development opportunities.
Management and professional staff play critical roles in every function of the University. Their leadership and professional expertise are essential to creating a world-class institution of learning, research, engagement, and innovation.
The Member Services Officer works with individual AAPS members to ensure that their statutory and contractual rights are being respected. The role provides advice to members on day-to-day employment matters and representation for members at employer-initiated investigations as well as at grievance meetings and, if necessary, arbitration.
The Member Services Officer is expected to have and maintain extensive knowledge of relevant legislation as well as the Agreement on Conditions and Terms of Employment between AAPS and the University.
Finally, the Member Services Officer reports to the Executive Director and provides general labour relations advice to AAPS Advocacy Committee and, from time-to-time, the Board of Directors.
Effectively addresses members’ questions or inquiries providing advice and guidance through a member focused approach
Assesses and appraises members’ issues, inquiries, or concerns
Investigates and represents members’ interests in grievance and dispute processes
Advises and represents members during employer investigations
Advises and represents members during the bullying and harassment complaint process
Advises the Advocacy Committee and Board of Directors on labour relations matters
Oversees grievance and arbitration file management
Stays apprised of legal developments in labour relations
Gathers, organizes and presents information in preparation for communications, negotiations, discussions, presentations and third-party hearings
Collects and assimilates data and information relevant to particular files, the organization, the University and/or trends in the field
COMPENSATION AND BENEFITS
Researches salary and benefits issues and assists in developing total compensation strategies
Represents individuals or groups in classification processes to ensure that members are properly remunerated
Supports the Executive Director in initiatives which build membership capacity and community engagement
Establishes effective and professional relationships with AAPS consultants (i.e., legal counsel, benefits consultant)
Participates in the maintenance of the membership database and related information sources; ensures management of AAPS records and documents
Other duties as assigned by the Executive Director
Understanding of collective agreements including the investigation and resolution of grievance matters
Demonstrated knowledge and experience in arbitration and collective bargaining
Knowledge of the university sector, including relevant polices, directives and legislation
Knowledge of membership associations
RESEARCH, OPERATIONAL AND TECHNICAL SKILLS
Working knowledge of Canadian employment law, BC Employment Standards Act, WorkSafe and Human Rights legislation, BC Labour Code, and progressive HR policies and practices
Excellent research skills and the ability to present research results in a concise and coordinated manner
Experience in employee-side labour relations and member advocacy
Strong computer skills: word processing, database and spreadsheets
Proven ability to set priorities and successfully manage a workload with substantial responsibilities and multiple levels of detail
Excellent verbal and written communication skills with an attention to detail
TO APPLY: Send a résumé and cover letter to the attention of Joey Hansen, Executive Director at firstname.lastname@example.org no later than the close of business, Friday, May 31, 2019.