Members Services Officer - AAPS


The Association of Administrative and Professional Staff of The University of British Columbia (AAPS) is the professional association for the management and professional staff group at UBC.

AAPS represents more than 4,700 members in collective bargaining and dispute resolution with the University. AAPS supports members in resolving workplace issues and strives to improve their work experience at UBC. AAPS also creates a connected community of members through networking and professional development opportunities.

Management and professional staff play critical roles in every function of the University. Their leadership and professional expertise are essential to creating a world-class institution of learning, research, engagement, and innovation.

The Member Services Officer works with individual AAPS members to ensure that their statutory and contractual rights are being respected. The role provides advice to members on day-to-day employment matters and representation for members at employer-initiated investigations as well as at grievance meetings and, if necessary, arbitration.


The Member Services Officer is expected to have and maintain extensive knowledge of relevant legislation as well as the Agreement on Conditions and Terms of Employment between AAPS and the University.


Finally, the Member Services Officer reports to the Executive Director and provides general labour relations advice to AAPS Advocacy Committee and, from time-to-time, the Board of Directors.



Effectively addresses members’ questions or inquiries providing advice and guidance through a member focused approach

Assesses and appraises members’ issues, inquiries, or concerns

Investigates and represents members’ interests in grievance and dispute processes

Advises and represents members during employer investigations

Advises and represents members during the bullying and harassment complaint process

Advises the Advocacy Committee and Board of Directors on labour relations matters

Oversees grievance and arbitration file management

Stays apprised of legal developments in labour relations





Gathers, organizes and presents information in preparation for communications, negotiations, discussions, presentations and third-party hearings

Collects and assimilates data and information relevant to particular files, the organization, the University and/or trends in the field



Researches salary and benefits issues and assists in developing total compensation strategies

Represents individuals or groups in classification processes to ensure that members are properly remunerated



Supports the Executive Director in initiatives which build membership capacity and community engagement

Establishes effective and professional relationships with AAPS consultants (i.e., legal counsel, benefits consultant)

Participates in the maintenance of the membership database and related information sources; ensures management of AAPS records and documents

Other duties as assigned by the Executive Director




Understanding of collective agreements including the investigation and resolution of grievance matters

Demonstrated knowledge and experience in arbitration and collective bargaining

Knowledge of the university sector, including relevant polices, directives and legislation

Knowledge of membership associations



Working knowledge of Canadian employment law, BC Employment Standards Act, WorkSafe and Human Rights legislation, BC Labour Code, and progressive HR policies and practices

Excellent research skills and the ability to present research results in a concise and coordinated manner

Experience in employee-side labour relations and member advocacy

Strong computer skills: word processing, database and spreadsheets

Proven ability to set priorities and successfully manage a workload with substantial responsibilities and multiple levels of detail

Excellent verbal and written communication skills with an attention to detail



TO APPLY: Send a résumé and cover letter to the attention of Joey Hansen, Executive Director at no later than the close of business, Friday, May 31, 2019.


Closing date: 

Friday, May 31, 2019 - 21:45


Please indicate on your cover letter that you saw this job posting at the CALM Job Board.