• Ontario
  • Type: Full Time
  • Ottawa

Website PSAC

Branch:  Technology and Information Management Branch

Section: Member Information Management

Employment TypeTerm up to twelve (12) months

Position Linguistic Designation:  Bilingual (English, French)

Position Global Linguistic Level: B2

Job Band:  Band 9 UNIFOR 2025

Salary:  $81,096.99 –  $91,274.00 +  $1,585.14 Bilingual Allowance  (2021 rates)

Union: UNIFOR 2025

LocationOttawa Headquarters

Search Area: Internal; Membership; Public

Closing Date:  01/31/2023


Under the general supervision of the Member Information Manager and as a member of the Member Information Management Section (MIM), the Advisor provides training, guidance and assistance to a diverse range of end-users in a wide range of areas, including membership, dues processing, case management, negotiations, etc.
The Advisor will assist the Manager  with project management and will lead projects for the implementation of new modules/functions.
The Advisor will also perform system’s administration functions, table and data maintenance, review and update of Standard Operating Procedures, create and update user accounts, prepare communications for the user community.



  • Demonstrated work experience in a position involving user support and/or junior project management functions


  • Good knowledge and understanding of the structure, programs and work processes of the PSAC.
  • Demonstrated knowledge of relational information management databases – working experience with UnionWare is a definite asset.
  • Demonstrated ability to deliver comprehensive training sessions to a diverse user community
  • Good interviewing techniques and analytical skills to gather and understand user requirements either in the day-to-day support function or in a project lead function
  • Commitment to continuous quality / process improvement and to customer service
  • Good writing skills to prepare and/or edit different documents
  • Working knowledge and experience with Word, Excel, Power Point and Adobe
  • Knowledge and commitment of trade union and equity principles, and understanding of the sensitive political and social issues


  • Ability in working with system and end-user documentation such as the application business rules, the Standard Operating Procedures, the FAQ documents
  • Ability to learn quickly and remain current on emerging information technology trends by participating in seminars, courses and industry presentations.
  • Ability to effectively schedule tasks and assignments, deal with competing priorities and remain effective during pressure situations
  • Ability to accept responsibility and work effectively without close supervision and cooperatively with others
  • Ability to communicate orally and in writing in both official languages

Personal suitability

  • The position requires good judgment and problem-solving skills to provide sound advice on a variety of information management related issues.

A full job description is available upon request.


The Public Service Alliance of Canada is committed to achieving and maintaining a representative workforce that ensures the full participation and advancement of traditionally under-represented groups. Applications are encouraged from equity groups including women, racially visible persons, Indigenous peoples, persons with disabilities, lesbian, gay, bisexual, transgender, queer/questioning, and two-spirit (LGBTQ2+) persons.

Accommodations are available on request for candidates taking part in the selection process. For accommodation needs or to obtain a copy of the documents in alternate format, please email hractionrh@psac-afpc.com.

If you apply to this post because you saw it here, please mention that you saw the notice at the CALM Job Board on your cover letter.

To apply for this job please visit career17.sapsf.com.