• Ontario
  • Type: Full Time
  • Ottawa

Website PSAC

Branch:  Technology and Information Management Branch

SectionMembers’ Information Management

Employment TypeIndeterminate

Position Linguistic Designation:  Bilingual (English, French)

Position Global Linguistic Level: B2

Job Band:  Band 13 UNIFOR 2025_EXCL

Salary:  $112,593.00 – $126,723.00 + $1,585.14 (2021 rates)

Union: UNIFOR 2025 Excluded

LocationOttawa Headquarters

Search Area: Internal; Membership; Public

Closing Date:  10/07/2022

Employment Equity Designation: As a result of the PSAC Workforce and Availability Analysis and in accordance with the PSAC Employment Equity Plan, the successful candidate for this appointment will be a qualified person from one of the following groups: Women

Note: The position is pendig a review


Reporting to the Information Technology and Information Management Director, the incumbent is responsible for developing, implementing and maintaining the PSAC’s member information management system. The incumbent’s mission is to facilitate change across PSAC with respect to member information management by developing tools and processes to achieve PSAC’s strategic goals.

Using their general knowledge of business systems and processes, the incumbent evaluates the organization’s business and information needs and develops recommendations for improving and streamlining member information management and access.

The incumbent analyzes organizational stakeholders’ needs and leads or assigns projects based on organizational priorities and strategic objectives, in consultation with the Directors’ Team where required.

The incumbent leads a team of subject matter experts or UnionWare (UW) member information management advisors and liaises with UnionWare’s Senior Analyst to coordinate the work, discuss proposals and ensure smooth progress of all projects and tasks.

The incumbent sets and monitors the section’s budget, approves and monitors expenses, and negotiates costs with UnionWare and other IT solutions providers.



Bachelor’s degree in business administration or a related field or eight years of relevant experience.

Five years’ experience in a supervisory role.

Five years’ business analysis and project management experience.


Knowledge and understanding of PSAC’s structure, programs and management processes.

Excellent analytical and problem-solving skills.

Proven ability to provide comprehensive and technically sound advice to users, management, elected officers and components in specific technical and business process areas.

Proven ability to create various types of documents, including business requirements, business cases, workflow models, reports and educational materials.

Strong ability to develop action plans and reports and present them to management.

Ability to communicate orally and in writing in both official languages.

Excellent judgment.

Proven problem-solving, consultative, persuasive and conflict resolution skills.

Strong interpersonal and leadership skills and ability to induce change.

Commitment to trade union and equity principles, and understanding of sensitive political and social issues.


Ability to effectively prioritize tasks and projects, deal with competing priorities and work well under pressure.

Ability to manage and mentor a team.

Ability to work both independently and cooperatively with team members.

Ability to remain calm under pressure in a political environment.

Ability to take on responsibilities and work effectively and methodically with minimum supervision.

Ability to understand operational issues and respond strategically with innovative solutions.

Willingness to travel and work overtime.

Commitment to continuously improving processes.

A full job description is available upon request.


The Public Service Alliance of Canada is committed to achieving and maintaining a representative workforce that ensures the full participation and advancement of traditionally under-represented groups. Applications are encouraged from equity groups including women, racially visible persons, Indigenous peoples, persons with disabilities, lesbian, gay, bisexual, transgender, queer/questioning, and two-spirited (LGBTQ2+) persons.

Accommodations are available on request for candidates taking part in the selection process. For accommodation needs or to obtain a copy of the documents in alternate format, please email hractionrh@psac-afpc.com.

If you apply to this post because you saw it here, please mention that you saw the notice at the CALM Job Board on your cover letter.

To apply for this job please visit career17.sapsf.com.