• Ontario
  • Type: Full Time
  • Ottawa

Website PSAC

Branch:  Technology and Information Management Branch

Section: Member Information Management

Employment TypeTerm up to twelve (12) months

Position Linguistic Designation:  Bilingual (English, French)

Position Global Linguistic Level: B2

Job Band:  Band 12 UNIFOR 2025

Salary:  $104,256.00 –  $117,344.00 +  $1,585.14  (2021 rates)

Union: UNIFOR 2025

LocationOttawa Headquarters

Search Area: Internal; Membership; Public

Closing Date:  01/31/2023


Under the general supervision of the Manager, the Officer will lead projects related to the management of information related to members, including management of Cases and other areas of work.

The Officer will provide expertise to specific parts of the organization to improve their electronic tracking of information and to assist with the integration of workflows and systems to improve information management practices across the organization.

The Officer will provide training, guidance and assistance to a diverse range of end-users in areas related to the Cases and other Modules’ functionalities, including the establishment of data quality verification tools and processes.



  • A minimum of three (3) years work experience in the field of member Representation.
  • Demonstrated work experience in project management.
  • Demonstrated working experience with UnionWare.


  • Extensive knowledge and understanding of the structure, programs and work processes in the area of Cases and Representation of members.
  • Demonstrated knowledge and understanding of other programs and work processes involving the management of members information.
  • Knowledge and commitment of trade union and equity principles, and understanding of the sensitive political and social issues


  • Demonstrated ability in requirements analysis and good project management skills. Demonstrated ability to motivate organizational resources towards a technical project involving organizational change.
  • Proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems and workflow related issues.
  • Proven ability to analyze and understand the functionality of existing database applications is essential.
  • Demonstrated ability to provide comprehensive and technically sound advice to stakeholders, end users, and technical support staff in specific technical and business process areas.
  • Demonstrated ability in working with system and end-user documentation including requirements definitions, flow charts, data flow diagrams and training documents is required.
  • Demonstrated ability to deliver comprehensive training sessions to a diverse user community
  • Ability to effectively schedule tasks and assignments, deal with competing priorities and remain effective during pressure situations.
  • Ability to accept responsibility and work effectively without close supervision in a methodical and efficient manner, and cooperatively with others in a team.
  • Ability to demonstrate good client service.

Personal suitability

  • Excellent judgment and demonstrated problem solving, consultative, persuasive and conflict resolution skills to provide sound direction and advice on complex technology and processes issues to all levels of users.
  • Second language skills as per the Common European Framework of Reference for Languages (CEFR) level indicated above.
  • Commitment to continuous quality / process improvement.

A full job description is available upon request.


The Public Service Alliance of Canada is committed to achieving and maintaining a representative workforce that ensures the full participation and advancement of traditionally under-represented groups. Applications are encouraged from equity groups including women, racially visible persons, Indigenous peoples, persons with disabilities, lesbian, gay, bisexual, transgender, queer/questioning, and two-spirit (LGBTQ2+) persons.

Accommodations are available on request for candidates taking part in the selection process. For accommodation needs or to obtain a copy of the documents in alternate format, please email hractionrh@psac-afpc.com.

If you apply to this post because you saw it here, please mention that you saw the notice at the CALM Job Board on your cover letter.

To apply for this job please visit career17.sapsf.com.