Member Services Coordinator

The Laurentian University Faculty Association (LUFA/APPUL) is seeking an experienced, bilingual Member Services & Case Management Coordinator – Labour Relations to support the Association’s member representation, grievance and labour-relations work.

LUFA is based in Sudbury, Ontario. A hybrid work arrangement is preferred; however, the position may be performed fully remotely from elsewhere in Ontario for a highly qualified candidate.

The Coordinator will report directly to the Executive Director and provide substantive support in carrying out LUFA’s member representation, grievance and labour-relations work.

The position will assist with member intake, case preparation, file organization, grievance administration, deadline management, committee support, research, information management and follow-up on workplace matters.

Fluency in both English and French is required.

Responsibilities

The Coordinator will:

• conduct preliminary member intake and gather relevant facts and documentation to support the Executive Director’s review of member concerns;
• prepare intake summaries, factual chronologies and file briefs;
• identify urgent or time-sensitive matters and bring them forward promptly;
• organize and maintain confidential grievance and member files, including electronic case-management systems, timelines, deadlines and outstanding follow-up;
• communicate with members regarding documentation, procedural next steps and file status;
• draft routine correspondence, information requests and follow-up communications;
• communicate with Human Resources and other University representatives on assigned matters;
  assist with straightforward workplace issues;
• gather, review and organize evidence, Collective Agreement provisions, policies, data and other supporting materials, and conduct research and prepare briefing materials for grievance and labour-relations matters;
• prepare grievance, mediation and arbitration files to support the Executive Director’s preparation and advocacy;
• provide administrative and substantive support to grievance, labour-relations and other case-related committees or meetings, including preparing agendas and supporting materials, organizing meetings, maintaining records of decisions and action items, and tracking required follow-up;
• assist the Executive Director in ensuring decisions, requests and outstanding matters arising from grievance, labour-relations and case-related meetings are followed through to completion;
• maintain organized records of grievance outcomes, settlements, Collective Agreement interpretations and other precedents to support consistency in LUFA’s representation work;
• undertake research and case-management projects assigned by the Executive Director, including improvements to internal tracking, precedent and information-management systems; and
  perform other related member-services and case-management duties as assigned.

Required Qualifications

• fluency in English and French, both written and spoken;
• post-secondary education in labour relations, industrial relations, human resources, law, public administration or a related field, or an equivalent combination of education and relevant experience;
• relevant experience in labour relations, union representation, grievance administration, employee relations, legal or case management, member services or a related field;
• demonstrated experience working with collective agreements, policies, legislation or other complex procedural frameworks;
• exceptional organizational, file-management and follow-up skills;
• demonstrated ability to coordinate meetings, committees or multi-party processes and ensure decisions and action items are followed through;
• strong proficiency with Microsoft Office, particularly Excel, Word and Outlook;
• experience with union, grievance, legal or case-management software, including Mobilis or a comparable platform, or demonstrated ability to quickly learn new systems;
• strong research, analytical, written and verbal communication skills;
• sound judgment and the ability to manage multiple files and competing deadlines; and
• demonstrated discretion and ability to maintain strict confidentiality.

Assets

Experience working for a trade union, labour organization, faculty association, professional association or other member-based organization; direct grievance, member-representation or labour-relations experience; knowledge of Ontario labour, employment and human-rights law; and experience in a unionized, university, college or broader public-sector environment.

Compensation and Working Arrangements

LUFA offers a competitive compensation package including:

• salary of $75,000–$87,500 per year;
• comprehensive health and dental benefits;
• an employer-supported pension plan;
• generous vacation entitlement;
• professional development support;
• flexible working arrangements

A hybrid work arrangement is preferred. A fully remote arrangement may be considered for an exceptional candidate with the experience and skills required for the position.

This is a full-time, three-year limited-term appointment, with the possibility of renewal.

This position is to fill an existing vacancy.

Artificial Intelligence will not be used to screen, assess, or select applicants for the position.

Interested applicants should submit a resume and cover letter to engagement@lufappul.org. Applications will be reviewed on a rolling basis until the position is filled.

We thank all applicants for their interest, however, only those shortlisted will be contacted.