Member Services Officer

Term full-time up to 24 months: 1 position
Location: Regina SK
Internal and External Posting: #2026-28
Posting Date: July 30, 2026
Closing Date: August 13, 2026
Pay Band: level 8 $42.13 to $50.55 per hour

Are you dedicated to creating impact?
Do your words connect people and ideas?
Join SGEU Today!

The Saskatchewan Government and General Employees’ Union (SGEU) has a rich 100-year history as a made-in-Saskatchewan labour partner. We are a membership driven union that advocates for healthy productive work environments and inclusive representation.

OUR WORKPLACE 

SGEU fosters a collaborative work environment rooted in excellence, providing a range of labour relations services to over 20, 000 members across Saskatchewan. Guided by a culture of teamwork, professionalism, and accountability, we operate on the traditional territories of Treaty 4 (Regina) and Treaty 6 (Saskatoon and Prince Albert) and the homeland of the Métis nation. We are grateful for the opportunity to live and work on these lands and remain committed to advancing truth and reconciliation.

WHAT YOU’LL DO

SGEU’s Member Services Officer acts as a first point of contact to support steward inquiries and responds by fielding the escalation of needs, resolving conflict, and/or providing initial guidance and recommendations. Member Services Officers (MSO) are well versed in union procedures, collective agreement interpretation, de-escalation of high-stress interactions, steward processes, and how to serve members through SGEU’s elected steward structure.

WHO YOU ARE

Candidates will have the following qualifications: 

• A post-secondary degree in a related field such as Labour Relations, Human Resources, Industrial Relations, Human Justice or Social Work, combined with experience in conflict resolution, advocacy and/or elected roles, or an equivalent combination of education and experience;
• Thorough understanding of a union’s legal framework and environment, including statutes such as the Saskatchewan Employment Act and The Saskatchewan Human Rights Code;
• Thorough understanding of Collective Bargaining Agreement (CBA) rules of interpretation;
• Excellent written and oral communication skills, typically demonstrated by preparing communication to support grievance processes;
• Experience working in an automated office environment using most features of Microsoft Office 365 such as: Word, Excel, Power Point, Outlook, and TEAMS;
• Experience providing service-oriented support in a professional, empathetic, and timely manner with an established record establishing and maintaining functional relationships with internal and external stakeholders.

Candidates will have the following primary duties and the knowledge, skills and abilities to complete them: 

• Is responsible for day-to-day explanation of collective agreement language using the rules of construction;
• Successfully navigates a range of interpersonal dynamics and provides support to frequent steward inquiries;
• Provides best practice advice to stewards on informal dispute resolution processes and formal grievances procedures;
• Establishes and maintains functional relationships with stewards, labour relations officers, members, senior SGEU staff, SGEU elected officials, and others as required;
• Supports and guides stewards and members through situations of conflict and highly emotional circumstances;
• Prepares for and supports at labour schools and other training and/or events sponsored by SGEU, our affiliated trade union partners and the labour movement;
• Is accountable for accurately updating SGEU’s member information systems and databases;
• Provide excellent first-point-of member and client relationship services and de-escalation of emotional circumstances and conflict resolution; and
• Supports and participates in SGEU campaigns and activities.

OUR BENEFITS

• Competitive salaries
• Earned days off
• Dental care benefits
• Vision care benefits
• Extended health care benefits
• $1,000/year, Health Spending Account
• Pension plan (11% employer funded, 7% employee funded)
• Long-Term Disability coverage
• Continued education and professional development

HOURS OF WORK

This position will be headquartered in Regina, Saskatchewan. The standard hours of work for this position, designated as Office Employee, are five (5) days one week and four (4) days the next, within SGEU’s hours of operation from 8:00 am to 5:00 pm.

OUR COMMITMENT TO DIVERSITY

SGEU is committed to the full participation of diversity groups. These groups include all equity groups recognized by the Saskatchewan Human Rights Commission: Indigenous Peoples, Members of Visible Minority Groups, Racialized Groups, Persons with Disabilities and Women in Under-Represented Roles, as well as LGBTQ2s+ persons and Newcomers to Saskatchewan.

HOW TO APPLY

If this role and SGEU sound like an exciting fit for you, we invite you to apply! Candidates must be eligible to work in Canada. Required work permits or other authorizations which may be required are the sole responsibility of the candidates applying. Candidates are asked to provide a cover letter and résumé detailing specific experience as it relates to this competition to recruitment@sgeu.org