Education Officer – Labour Education & Instructional Design

Division: Member Services
City: Ottawa, ON
Type of position: Hybrid
Job Term: Permanent, full-time position (35 hours per week)
Eligibility: Applicant must either be a Canadian citizen or a permanent resident eligible to work in Canada.
Union/Non: IAM local 3011
Competition: 26-27

The Professional Institute of the Public Service of Canada (PIPSC), a national union representing over 80,000 professionals and scientists across Canada, is seeking an Education Officer to join our team at our National Office in Ottawa.

PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our goals and objectives. We are making concerted efforts to foster a workforce that is representative of our diverse membership. We strive to create a work environment that is welcoming to everyone regardless of their gender, age, religion, race, ethnicity, and nationality, particularly equity deserving groups, such as members of the IBPOC, 2SLGBTQIA+ communities, and people living with disabilities.

All qualified candidates will be considered; however, in support of achieving a diversified workforce we encourage applications for this opportunity from candidates belonging to one of the employment equity groups: Indigenous peoples (First Nations, Metis or Inuit), peoples of colour or persons with a disability. Consideration will be given to a qualified candidate who, at the time of application, voluntarily indicates being part of these groups.

What can I expect to do in this role?

Under the direction of the Director, Public Affairs, Corporate Communications and Member Services, and the functional supervision of the Team Lead, Education, the Education Officer is responsible for the design, development, and delivery of high-quality education programs and services for internal and external clients. The role develops and implements education initiatives aligned with popular education (Pop-Ed) adult learning principles, organizational priorities, and member needs.

The Education Officer contributes subject matter expertise in instructional design, facilitation, and program evaluation, ensuring that learning programs are effective, accessible, and responsive. The position supports the continuous improvement of education content, tools, and delivery methods, and collaborates with internal stakeholders, subject matter experts, and service providers to support the successful delivery of national education programs.

Primary responsibilities:

• Design, develop, and deliver education programs, including workshops, webinars, and e-learning modules, ensuring alignment with adult education principles and organizational objectives.
• Develop program content, learning objectives, instructional strategies, and supporting materials using sound instructional design methodologies.
• Conduct research and consult with internal and external stakeholders to develop accurate, relevant, and high-quality education content.
• Facilitate training sessions and learning activities, adapting delivery methods to meet diverse participant needs and learning styles.
• Plan, organize, and manage assigned education programs or initiatives, ensuring timely delivery and alignment with established objectives.
• Develop and implement evaluation tools, feedback mechanisms, and learning assessments to measure program effectiveness.
• Monitor participant progress, analyze feedback and results, and update content and delivery approaches to improve learning outcomes.
• Collaborate with the Team Lead and colleagues to ensure consistency, quality, and alignment across education programs and materials.
• Support the development and maintenance of e-learning platforms and digital learning tools, including working with developers and administrators.
• Develop written materials such as guides, toolkits, articles, and online content to support education programs and knowledge sharing.
• Respond to inquiries from internal and external clients regarding education programs and services.
• Provide input and recommendations on program improvements, emerging needs, and education strategies.
• Remain current on trends in adult education, e-learning technologies, and labour relations, and integrate best practices into program design and delivery.
• Participate in multi-disciplinary teams assigned to special projects, or Institute Committees as assigned, and work collaboratively with others.
• May be requested to perform other related duties as required.

Knowledge and Experience Requirements

Education / Experience:

• Post secondary degree in a teacher education or related program, combined with a strong background in labour relations
• Three (3) to five (5) years of progressive and related experience in adult and Union education, program development, and labour relations; or
• An equivalent combination of education and experience.

Language requirement:

• Fluency in both French and English is required

Skills and experience required:

• Thorough knowledge of current principles and trends of adult education
• Thorough knowledge of current principles and trends of e-learning
• Knowledge of the Professional Institute’s organization, structure, and relevant issues
• Must have knowledge of any LMS (learning management system), ideally Canvas
• Ability to assess training needs, prepare learning aids, develop and deliver training modules
• Ability to develop and implement various learning programs
• Ability to work in cooperation with others
• Ability to enlist the support of various facilitators, staff, and union officials
• Skilled presentation techniques
• Strong writing and editing skills

Compensation Package

Salary Range: $98, 519 to $123,148 (G6)
Group Benefits: Health, Dental, life Insurance and disability Insurance
Pension Plan: Defined Benefits
Vacation: 4 weeks per year, plus other generous paid leave
Paid Time Off: December 27th to 31st

Note

Preference will be granted in accordance with the Collective Agreement for the IAM local 3011 bargaining unit.

How to apply

You are invited to visit our Career Centre to submit your application. Applications must be received by 4:00 p.m. (EST) on May 27, 2026.

Submit a cover letter and resume tailored to the qualifications outlined in the job posting. Your documents should include specific examples that clearly demonstrate how you meet the requirements of this position, as your application will be evaluated based solely on the information provided.

If you require accommodation for a disability during the recruitment process, please contact us with your details. Our Staffing team will respond within 48 hours, and all information related to accommodation requests will be handled confidentially.

We are committed to creating an inclusive, psychologically safe, harassment-free, and accessible work environment, starting from the recruitment process.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.